Legal
Refund & Dispute Policy
When a call is charged, when it isn't, and how to dispute a charge you believe is wrong.
Last updated 22 June 2026 · Draft
Draft — pending review
This is a working draft, not final or legally binding wording. It is published so the platform's real behaviour can be reviewed; final wording is pending operator and counsel review before the public launch.
1. Failed calls are never charged
You are billed only for a successful invocation. If a call fails for a technical reason, the reservation is released and no balance is consumed — there is nothing to refund because nothing was charged. The same applies when a call is refused for exceeding a spend cap or budget.
2. Raising a dispute
If you believe a charged call was faulty, not as described, or otherwise wrong, you can raise a dispute on that invocation from the console within the published dispute window. Tell us what you expected and what you received.
3. How disputes resolve
We review the call and its result. A dispute resolved in your favour returns the charged value to you and is reconciled against the relevant supplier — including, where appropriate, as a clawback against the supplier's future earnings. A balanced ledger is preserved on every reversal.
Provisional — pending the tax / merchant-of-record rulingWhether resolved value is returned as Vimiana platform credit or to your original payment method, and the timing of any such refund, depends on the merchant-of-record and tax position and will be finalised before real payments are enabled. During the pilot, payments run in test mode and resolutions are applied as wallet credit.4. Fair use of disputes
Disputes are for genuine problems. Repeated or bad-faith disputes may trigger limits, cooldowns, or — for persistent abuse — suspension, as described in the platform policies.
5. Contact
Questions about a charge or a dispute can be sent to legal@vimiana.com.
Questions about this document? Email legal@vimiana.com or read the docs before relying on these terms.